Legal information
Terms and Conditions
Terms of use of the bte.lv website and ordering terms of its online shop. Effective from 30 September 2026.
1. General provisions
1.1. These terms and conditions (the “Terms”) govern the use of the website bte.lv (the “Website”) and the ordering, payment and delivery of goods in its online shop.
1.2. The owner of the Website and the seller of the goods is SIA “Biroja Tehnikas Eksperts”, registration No. 50103235771, VAT No. LV50103235771, registered office: Mūkusalas iela 31, Riga, LV-1004, Latvia, phone +371 67600655, e-mail info@bte.lv (“BTE”).
1.3. The Buyer is a legal entity or a natural person who places an order on the Website. A Consumer is a natural person who purchases goods for purposes unrelated to their trade, business or profession. Clauses that refer to the Consumer do not apply to legal entities or to persons acting in the course of a business.
1.4. By confirming an order, the Buyer confirms that they have read and accept the Terms.
1.5. Where the Buyer and BTE have concluded a separate written agreement (for example, a supply, rental or service agreement), that agreement prevails in the event of a conflict.
1.6. BTE may amend the Terms. The current version is always published on this page, and an order is governed by the version in force at the time the order was confirmed.
2. Customer account
2.1. Orders on the Website can also be placed without a customer account.
2.2. The customer account is intended for BTE customers. It shows the prices applicable to the customer, orders, invoices, rented equipment and its service history, and allows service requests to be submitted. Access to the account is granted by BTE; to obtain it, please contact BTE.
2.3. The account user is responsible for keeping the login details from third parties. Any suspected unauthorised access must be reported without delay to info@bte.lv.
2.4. BTE may suspend or close access to an account if it is used in breach of the Terms or if the cooperation with the customer has ended.
3. Goods and prices
3.1. Prices on the Website are stated in euro. By default they are shown excluding value added tax (VAT); the switch at the top of the Website displays prices including VAT. Before an order is confirmed, the amount excluding VAT, the VAT amount and the total amount payable including VAT are always shown.
3.2. Prices shown in the customer account may differ from the public prices where individual prices apply to the customer.
3.3. The delivery charge is not included in the price of the goods. It depends on the chosen delivery method and the order, and is shown before the order is confirmed.
3.4. An order is subject to the price stated at the time it is confirmed. Promotional prices are valid for the duration of the promotion or until the promotional goods are sold out.
3.5. Product images are for illustration only, and the appearance of the goods may differ slightly from the image. Product descriptions and specifications are based on information provided by the manufacturers.
3.6. If the goods ordered are unavailable, or an incorrect price was displayed on the Website due to an obvious technical error, BTE will contact the Buyer and offer a different delivery date, equivalent goods or cancellation of the order. If the order is cancelled, BTE refunds the amount paid in full within 14 days at the latest.
4. Placing an order
4.1. To place an order, the Buyer adds goods to the cart, proceeds to checkout, indicates whether they are buying as a legal entity or a private individual, enters the buyer details, chooses the delivery and payment method, confirms acceptance of the Terms and confirms the order.
4.2. A legal entity provides the company name, registration number, VAT number (if any) and registered address, together with the contact person’s name, e-mail and phone number. A private individual provides their name, e-mail, phone number and address.
4.3. The Buyer is responsible for ensuring that the details given in the order are true and complete. BTE is not liable for a delay or a failed delivery caused by incorrect details.
4.4. BTE acknowledges receipt of the order by sending a confirmation or an invoice to the e-mail address given in the order. The contract for the purchase of goods is concluded when the Buyer has confirmed the order and BTE has accepted it for fulfilment.
4.5. BTE may decline or cancel an order if the Buyer has provided false or incomplete details, the order has not been paid for by the due date, or the goods are unavailable. BTE will inform the Buyer and refund any amount already paid.
5. Payment
5.1. An order can be paid for as follows:
Online payment — by bank link or payment card. Payments are processed by the licensed payment institution Maksekeskus AS (MakeCommerce). BTE neither sees nor stores payment card data.
Prepayment invoice — BTE sends an invoice to the e-mail address given in the order, payable by bank transfer to the account and by the due date stated in the invoice.
5.2. BTE fulfils the order once payment has been received in full. If a prepayment invoice is not paid by the due date, BTE may cancel the order.
5.3. For customers who have a separate agreement with BTE, the payment procedure and terms are set out in that agreement.
5.4. Invoices are prepared electronically and are valid without a signature.
6. Delivery
6.1. An order can be received as follows (the methods available for a particular order and their cost are shown at checkout):
Pickup from a branch, free of charge — Mūkusalas iela 31, Riga; Virkas iela 11, Kuldīga; Friča Brīvzemnieka iela 22, Liepāja.
BTE courier — delivery to the address specified by the Buyer; available to legal entities.
Omniva parcel locker — to the parcel locker chosen by the Buyer.
Another courier service, if offered at checkout.
6.2. We deliver within Latvia. Delivery to Estonia and Lithuania is possible by prior arrangement with BTE.
6.3. The delivery time depends on the availability of the goods and the chosen delivery method. If the goods are not in stock or delivery is delayed, BTE informs the Buyer of the expected date. Goods are delivered to a Consumer no later than 30 days after the contract is concluded, unless a different period has been agreed.
6.4. Where pickup from a branch is chosen, BTE gives notice when the order is ready. Branch opening hours: Monday–Thursday 9:00–18:00, Friday 9:00–17:00. When handing over an order, BTE may ask for the order number or proof of identity.
6.5. On receipt of a shipment, the Buyer must check whether the packaging is damaged. Damaged packaging must be recorded in the courier’s presence or photographed, and reported to BTE without delay. A legal entity must notify BTE of any shortfall in quantity or visible defect in quality immediately after receiving the goods.
6.6. The risk of accidental loss of or damage to the goods passes to the Buyer when the goods are handed over to the Buyer or a person designated by the Buyer.
6.7. If the Buyer fails to collect the shipment, or it cannot be delivered for reasons attributable to the Buyer, the cost of redelivery is borne by the Buyer.
7. Right of withdrawal
7.1. This section applies to Consumers only. Legal entities and persons acting in the course of a business have no statutory right of withdrawal, and goods are accepted back only by separate arrangement with BTE.
7.2. A Consumer may withdraw from a contract concluded on the Website within 14 days without giving any reason. The period runs from the day on which the Consumer, or a person designated by the Consumer other than the carrier, receives the goods; where goods in one order are delivered separately, from the day the last item is received.
7.3. To exercise the right of withdrawal, the Consumer sends BTE an unequivocal statement of withdrawal before the period expires — by e-mail to info@bte.lv or by post to Mūkusalas iela 31, Riga, LV-1004, Latvia. The model form in section 14 of these Terms may be used, but this is not obligatory.
7.4. The Consumer returns the goods to BTE without undue delay and no later than 14 days after sending the withdrawal statement — at any BTE branch or by sending them to BTE’s address. The direct cost of returning the goods is borne by the Consumer.
7.5. BTE reimburses all payments received from the Consumer, including delivery costs, without undue delay and no later than 14 days after receiving the withdrawal statement. If the Consumer chose a delivery method more expensive than the least expensive standard delivery offered by BTE, the difference is not reimbursed. The refund is made using the same means of payment as the original transaction, unless the Consumer has expressly agreed otherwise. BTE may withhold the refund until the goods have been received back or the Consumer has supplied evidence of having sent them.
7.6. The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. The goods may be examined and tested to the extent possible in a shop. This applies in particular to toner and ink cartridges: once the protective packaging has been opened or the cartridge has been installed in a device, its value is substantially diminished.
7.7. Under Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts”, the right of withdrawal does not apply where:
the goods are made to the Consumer’s specifications or are clearly personalised;
the goods are liable to deteriorate or expire rapidly (for example, food and drinks);
the Consumer has unsealed goods that are not suitable for return for health protection or hygiene reasons (for example, hygiene products);
the goods have, by their nature, become inseparably mixed with other items after delivery;
the Consumer has unsealed computer software, or an audio or video recording.
8. Conformity of goods and warranty
8.1. A Consumer may submit a claim regarding the non-conformity of goods with the contract within two years of receiving the goods. Where goods do not conform to the contract, the Consumer has the rights laid down in the Consumer Rights Protection Law of Latvia: first, to have the goods repaired or replaced free of charge and, if that is impossible or is not done within a reasonable time, to request a price reduction or to terminate the contract and have the amount paid refunded.
8.2. Where goods are covered by a manufacturer’s or BTE warranty, its duration and conditions are stated in the product description or in the documents accompanying the goods. A warranty does not limit the Consumer’s statutory rights.
8.3. For legal entities, the quality warranty is governed by the manufacturer’s warranty conditions or by the agreement concluded with BTE.
8.4. The warranty and the right to claim do not cover normal wear and tear, used consumables, or damage caused by using the goods contrary to the instructions for use, by mechanical damage, or by repair carried out by a person not authorised by the manufacturer or BTE.
8.5. A claim is submitted by writing to info@bte.lv or at any BTE branch. The order or invoice number and a description of the defect must be provided. BTE replies to a Consumer’s submission within 15 working days.
9. Service, cartridge refill and rental requests
9.1. The request forms on the Website — for equipment repair, toner cartridge refilling, equipment rental and general enquiries — are intended for sending a request to BTE. Submitting a request does not in itself conclude a contract.
9.2. After receiving a request, BTE contacts the applicant to agree on the scope of work, the price and the completion date. Equipment rental is formalised in a separate written agreement.
10. Website content and use
10.1. The content of the Website — texts, images, product descriptions, design and software — belongs to BTE or its partners and is protected by copyright. It may be viewed and saved for personal use; use for commercial purposes requires BTE’s written permission. Manufacturers’ trade marks belong to their respective owners.
10.2. The Website must not be used in a way that interferes with its operation or security, including attempting to access other users’ data, copying Website content by automated means, or submitting knowingly false orders and requests.
10.3. BTE takes care to keep the Website running continuously and its information accurate, but does not guarantee that the Website will always be available without interruptions or errors. BTE may change the content and features of the Website without prior notice.
10.4. The Website may contain links to other websites. BTE is not responsible for their content or for the data processing carried out on them.
11. Liability
11.1. The parties are liable for the performance of their obligations in accordance with the laws of the Republic of Latvia.
11.2. To the extent permitted by law, BTE is not liable for indirect loss or loss of profit incurred by the Buyer in connection with the use of the Website or the goods. This clause does not limit the rights granted to Consumers by law.
11.3. A party is not liable for failure to perform its obligations where this is caused by force majeure — circumstances that the party could neither foresee nor prevent. The other party must be informed of such circumstances as soon as possible.
12. Personal data
12.1. BTE processes personal data in accordance with the General Data Protection Regulation and the Privacy Policy.
13. Dispute resolution
13.1. The Terms and the contracts concluded on the Website are governed by the laws of the Republic of Latvia.
13.2. Complaints and claims are to be submitted to BTE by writing to info@bte.lv. The parties first seek to settle disputes by negotiation.
13.3. If a Consumer and BTE fail to reach agreement, the Consumer may turn to the Consumer Rights Protection Centre of Latvia (Brīvības iela 55, Riga, LV-1010, www.ptac.gov.lv) and, in accordance with the procedure laid down by law, to the Consumer Dispute Resolution Commission.
13.4. Disputes that cannot be settled by negotiation are heard by the courts of the Republic of Latvia in accordance with the procedure laid down by law.
14. Model withdrawal form
Complete and send this form only if you, as a Consumer, wish to withdraw from the contract.
To: SIA “Biroja Tehnikas Eksperts”, Mūkusalas iela 31, Riga, LV-1004, Latvia, info@bte.lv
I hereby give notice that I withdraw from the contract for the purchase of the following goods: (name of the goods)
Order or invoice number
Date of the order and date the goods were received
Consumer’s name
Consumer’s address
Bank account for the refund, if payment was made by bank transfer
Date and signature (a signature is required only if the form is submitted on paper)